Delete your HelpInfra account
Request deletion of your account and associated personal data in a browser or the customer Android app. You do not need to reinstall the app.
Request in a browser
- Open the account-deletion link below.
- Sign in with the mobile number linked to your account. Enter the OTP yourself; do not share it with staff.
- Read the explanation and confirm using a fresh OTP. A reason is optional.
- Your profile shows the scheduled date and a cancellation option before processing starts. The normal cancellation period is seven days. Your listings are paused when you request deletion.
In the Android app, open Profile and choose the account-deletion option.
Cannot sign in?
For help without the app, email [email protected] with the subject “HelpInfra account deletion”, or call +91 91353 59078. We may verify account ownership. Do not email an OTP, password or full identity document.
What is removed and what may remain
The process removes or anonymises your profile and associated active personal data, revokes sessions, and requests removal of related documents and personal message data. Cleanup retries may continue after the scheduled date. A completed request is more than account deactivation.
Other participants can retain their own messages and transaction context. Limited financial and audit records, unresolved safety or legal evidence, and isolated backups may remain. Soft-deleted listings normally have a 30-day recovery window before permanent purge. Identify separate callback or support requests to support if you want them removed. Details and retention periods are in our privacy policy.
Uninstalling the app does not delete your account. An account-deletion request does not itself confirm cancellation of an existing automatic-payment mandate; use the mandate controls or contact support.
HelpInfra Buildcon Pvt. Ltd.. C/O Manoj Kumar, East of Sector-8, Vijay Nagar, Sampatchak, Patna, Bihar 800026, India.