Terms of use

Last updated: 22 October 2026

These terms apply to the HelpInfra website and customer Android app, provided by HelpInfra Buildcon Pvt. Ltd., C/O Manoj Kumar, East of Sector-8, Vijay Nagar, Sampatchak, Patna, Bihar 800026, India. HelpInfra connects people looking for construction machines, materials, manpower and related services with providers. Availability varies by location.

Accounts and authority

Use a mobile number you control and keep your OTP confidential. Give accurate information and act only for yourself or a business or owner you are authorised to represent. Staff-assisted onboarding does not require you to share an OTP. Tell support about incorrect details or unauthorised access. You are responsible for activities you authorise and for meeting any legal requirements that apply to your business or transaction.

Listings and communications

You must have the right to advertise a resource and use any uploaded text, photos or documents. Keep availability, pricing, location and contact information accurate. Do not impersonate anyone, publish another person's confidential information, submit false verification documents, or offer unlawful, unsafe, deceptive or nonexistent resources.

Use direct messages and enquiries for legitimate communication. Harassment, threats, hate, sexual exploitation, scams, spam and attempts to obtain another person's OTP or payment credentials are prohibited. Do not upload illegal content or content that infringes another person's rights. The content policy forms part of these terms.

You retain rights in content you provide. You permit HelpInfra to store, process, display and deliver it as necessary to operate the features you use and to moderate abuse. Public listing content can be seen by others. Direct messages are not end-to-end encrypted. Reported conversation content may be reviewed by authorised safety staff under restricted, audited access.

Provider dealings and safety

Confirm the identity, availability, specification, quantity, price, delivery, work conditions and any agreement directly with the other party before committing. An enquiry or WhatsApp order request is a request, not proof that an order is accepted, paid or fulfilled. A verification label describes the particular check performed; it is not a guarantee of quality, ownership, suitability, payment or performance. HelpInfra does not guarantee a job, lead, booking, income or successful transaction.

Subscription information

The customer Android app gives access to existing plan information and included features. It does not offer a checkout for a new paid plan. Any existing subscription remains governed by the terms accepted for that purchase. Free listing acceptance in the Android app does not itself authorise a future charge or automatic-payment mandate.

When a paid plan is offered on the website, its price, duration, benefits and payment terms are shown before purchase. An automatic-payment mandate requires separate authorisation. Payment success must be confirmed by the payment provider and HelpInfra; closing a payment window does not prove payment succeeded. Billing questions, cancellations and refunds can be raised with support and are assessed against the accepted purchase terms and applicable law. Deleting the app does not cancel an existing automatic-payment mandate; use the available mandate controls or contact support.

Reports and moderation

Use the report and block controls where available, or contact support with the listing or conversation reference. Do not include unnecessary personal information in a report. HelpInfra can investigate, request corrections, restrict messaging or listing features, remove content, pause listings or suspend accounts when appropriate for safety, policy or legal reasons. You can contact support to explain your position or request a review. We do not promise that every report results in removal.

Account deletion and service changes

Account-deletion instructions are available at HelpInfra account deletion. The request shows its scheduled date and cancellation period. Retained financial, safety, legal and backup records are explained in the privacy policy. Deleting an account does not erase obligations already incurred or another participant's own lawful records.

We may change or temporarily interrupt features for maintenance, security or legal reasons. These terms do not remove rights or remedies that cannot be excluded under applicable law. Contact us first about a problem so that we can review it.

Contact

HelpInfra Buildcon Pvt. Ltd. — [email protected], +91 91353 59078. Registered office as above. CIN: U41001BR2025PTC080872. The updated terms and date will be available on this page.